Temetra Newsletter Sepember 2007
Introducing Temetra Issue Tracker
Hosted tracker, integrated with Temetra
As the number of meters in Ireland has risen dramatically, there's a need for meter management software such as Temetra, but also to handle the queries and work management related to metering.
Temetra can now offer hosted Issue Tracker software, integrated with Temetra to allow you keep track of open queries and jobs.
This software allows you to convert telephone reports or meter reader observations into jobs assigned to particular personnel and track until resolution.
Typical queries & jobs include- Damaged Meter or chamber needing repair
- Domestic Allowance Query
- Meter Reading required following customer query
- New Meter Installation
- Leak before meter
Issues are assigned a priority and sophisticated reporting is possible to show, for example, all the open issues, ordered by priority and date within a category.
The Issue Tracker is integrated with Temetra, allowing you to cross reference
issues by connection number or Agresso account id. When you're looking at a meter
in Temetra, it's easy to see the current issues related to this meter or account,
with a simple click through bringing you to the individual issues.
If you have a CRM installation, the tracker is designed to work alongside, turning queries into action items.
Fully managed Turbidity & Chlorine Alarm Solution
Alarms on solids in suspension as indicator of problem
We now offer a simple, complete package for on-line Turbidity and Chlorine monitoring
to comply with current requirements and new regulations for water quality management.
Our solution offers the transmitters connected to our GSM logger reporting back to Temetra with all process details and alarming. Any out of tolerence alarms are immediately reported to the caretaker for action. This is a very cost effective system, well proven in similar applications throughout the country.
With daily data transmissions, trending and audited daily monitoring can be offered, even in remote locations.